Contact Us
Welcome to Scholl customer support. Whether you need help with an order, shipping update, return, exchange, product question, or account issue, our team is here to help.
Email Scholl Support
For customer assistance, please contact us by email. This helps our support team review your request and reply with the right information.
Response Time
We aim to reply within 24–48 hours. Messages sent outside customer service hours will be reviewed during the next available business period.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
To help us assist you faster, please include as much relevant information as possible when contacting Scholl support.
- Your full name and the email address used at checkout.
- Your order number, if your question is about an order.
- A clear description of the issue or question.
- Photos, product details, or screenshots when they help explain your request.
- Your preferred solution, such as order help, shipping information, return guidance, or exchange support.
How We Can Help
Scholl support can help with common customer questions before, during, and after your purchase.
Order Support
Contact us for help with order questions, order details, or information related to a recent purchase.
Shipping Support
Reach out if you need help understanding shipping updates or delivery-related information for your order.
Returns & Exchanges
Email us for return or exchange guidance before sending any item back.
Product Questions
Ask us about Scholl products, sizing, fit, style details, or product availability information.
Account Help
Contact us if you need support with account access, account details, or customer information.
General Assistance
If you are not sure where your question fits, send us a message and we will direct your request.
Contact Form Note
Use the contact form on this page if available, or email us directly at [email protected]. Please avoid sending duplicate messages, as this may delay our response.
Your Privacy
Information shared with Scholl support is used to review your request and respond to your customer service needs. Please do not include sensitive payment details in your message.
We’re Here to Help
Thank you for contacting Scholl. Send us your question, order details, or product concern, and our support team will get back to you as soon as possible within our stated response time.
