Shipping Policy
Scholl is committed to making shipping clear, simple, and easy to understand. Please review the information below for order processing, delivery estimates, tracking updates, shipping rates, customs fees, and package support.
Free Worldwide Shipping
Scholl offers Free Worldwide Shipping on eligible orders. Shipping costs are included at checkout, so customers do not need to pay an additional standard shipping fee for worldwide delivery.
Order Processing
Orders are typically processed within 1–3 days after they are placed.
Estimated Delivery
Estimated delivery time is typically 2–5 days after the order has been shipped.
Tracking Updates
Tracking information may take 1–3 days to update after shipment.
Order Processing Time
Scholl begins processing orders after checkout is completed and order details are received. Standard order processing time is 1–3 days.
During high-volume periods, order review, preparation, and shipment handoff may require the full processing window. If we need additional information to process your order, we may contact you by email.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is 2–5 days. Delivery timing may vary depending on destination, package handling, local delivery conditions, and other factors outside normal store processing.
Estimated delivery time begins after shipment, not immediately after the order is placed.
Shipping Destinations
Scholl provides Free Worldwide Shipping to eligible destinations. If an order cannot be shipped to a specific destination, our customer service team will contact you using the email address provided with your order.
Shipping Rates
Standard worldwide shipping is free. Any applicable standard shipping cost is included in our Free Worldwide Shipping service.
If optional upgraded shipping services are offered at checkout, any additional cost will be shown before payment is completed.
Tracking Information
Once your order has shipped, tracking details may be sent to the email address used at checkout. Tracking updates may take 1–3 days after shipment to appear or refresh in the carrier system.
If your tracking number does not update right away, please allow the full tracking update window before contacting customer service.
Wrong or Incomplete Address
Please review your shipping address carefully before completing your order. Scholl is not responsible for delays caused by incorrect, incomplete, or outdated address information provided at checkout.
If you notice an address error after placing your order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible after an order has been processed or shipped.
Customs Duties, Import Taxes, and Government Charges
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Lost, Delayed, or Damaged Packages
If your package appears delayed, lost, damaged, or delivered incorrectly, please contact Scholl customer service so we can review the issue and help with the next steps.
- For delayed packages, please include your order number and tracking information.
- For damaged packages, please include clear photos of the packaging and item condition.
- For wrong or missing items, please include your order number and a description of the issue.
- For packages marked delivered but not received, please check nearby delivery areas first, then contact us for support.
Contact Information
For shipping questions, tracking support, delivery concerns, wrong address issues, or package problems, please contact Scholl customer service:
Email: [email protected]
