Information We Collect

Scholl may collect information that you provide directly, information related to your order, and limited technical information collected when you use our website.

• Contact details, such as your name, email address, phone number if provided, and billing or delivery information.
• Order details, including products purchased, order number, transaction status, and customer service history.
• Account information, such as login details, saved preferences, and account activity if you create an account.
• Messages you send to Scholl, including questions about orders, shipping, returns, exchanges, products, or account help.
• Website usage information, such as pages viewed, device type, browser type, and general interaction data.

How We Use Information

Scholl uses collected information to provide a secure and reliable shopping experience. This may include:

• Processing and managing customer orders.
• Confirming purchases and sending order-related messages.
• Providing customer support for orders, shipping, returns, exchanges, product questions, and account help.
• Improving website functionality, store performance, and customer experience.
• Preventing fraud, unauthorized activity, misuse, or security issues.
• Complying with applicable operational, tax, accounting, or legal requirements.

Order Processing

When you place an order with Scholl, we use your information to confirm the purchase, process payment, prepare the order, provide order updates, and respond to related support requests.

Order information may also be used to help with returns, exchanges, damaged or wrong item requests, and other customer service matters connected to your purchase.

Payment Information

Payments for Scholl orders may be processed through PayPal, Stripe, and credit card payment services. Payment information is handled by the applicable payment processor to complete your transaction.

Scholl does not require customers to send full credit card numbers or sensitive payment details by email. Please do not include full payment card information in customer service messages.

Cookies and Analytics

Scholl uses cookies and analytics-related technologies to support website functionality, understand site performance, remember preferences, and improve the shopping experience.

• Essential cookies may help the website operate correctly, including cart and checkout functions.
• Preference cookies may help remember choices you make while browsing.
• Analytics tools may help us understand how visitors interact with pages, products, and store content.
• Marketing or performance cookies may help measure the effectiveness of promotional content when applicable.

You may be able to manage or block cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Email Marketing

If you subscribe to Scholl email marketing, we may use your email address to send newsletters, product updates, promotions, sale messages, and other store-related communications.

You can unsubscribe from marketing emails by using the unsubscribe option included in the email or by contacting us at [email protected].

Service Providers

Scholl may share limited information with trusted service providers that help us operate the store and provide customer service. These providers may assist with services such as:

These providers are expected to use customer information only as needed to provide services for Scholl.

Data Security

Scholl uses reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No online store, transmission method, or electronic storage system can be guaranteed to be completely secure. Customers should also take care to protect account passwords and avoid sharing sensitive details through unsecured channels.

Data Retention

Scholl keeps personal information for as long as reasonably needed to operate the store, provide customer support, maintain order records, resolve disputes, prevent fraud, and meet applicable operational or legal requirements.

Retention periods may vary depending on the type of information, the reason it was collected, and whether continued storage is needed for legitimate business purposes.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to:

• Request access to personal information Scholl maintains about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain personal information, where applicable.
• Opt out of marketing emails.
• Ask questions about how your information is collected, used, or shared.

To make a privacy request, contact Scholl at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Scholl does not knowingly collect personal information from children. If you believe a child has provided personal information to Scholl, please contact us so we can review the request and take appropriate action.

International Users

If you access Scholl from outside the country where our store systems or service providers operate, your information may be processed in another location. By using the website or placing an order, you understand that information may be handled as needed to provide store services.

Policy Updates

Scholl may update this Privacy Policy from time to time to reflect changes in our store practices, website features, or operational requirements. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how Scholl handles customer information, please contact us:

Email: [email protected]