Return Policy
Scholl wants your return experience to be clear and simple. Please review the policy below before sending any item back, and contact our customer service team first so we can provide the correct return instructions and return details.
30 Days Free Returns
Scholl offers 30 Days Free Returns on eligible items. Returns must be started within 30 days of receiving your order and must follow the return instructions provided by our customer service team.
Return Eligibility
To be eligible for a return, your item must meet the return requirements listed below.
- The return request must be made within 30 days of receiving your order.
- The item must be unused, unworn, clean, and in its original condition.
- The item should be returned with original packaging, tags, labels, accessories, and included materials when applicable.
- The item must have been purchased from Scholl.
- Proof of purchase, such as an order number or checkout email, may be required.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items include:
- Items that have been worn, used, washed, damaged, altered, or are not in original condition.
- Items returned with missing parts, missing packaging, or missing accessories when those items were included with the order.
- Items marked as final sale or non-returnable at the time of purchase, unless the item arrives damaged, defective, or incorrect.
- Items not purchased directly from Scholl.
- Gift cards, if offered.
How to Start a Return
Customers must contact Scholl customer service before sending any return. Please do not mail a return without approval and return instructions.
1. Contact Us
Email [email protected] with your order number and return reason.
2. Receive Instructions
Our customer service team will provide the correct return instructions and return details for your request.
3. Send Your Return
Pack the item securely and follow the return instructions provided by our customer service team.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Return Shipping Cost
Eligible returns are free under our 30 Days Free Returns service when the return is approved and completed according to the instructions provided by Scholl customer service.
Scholl does not display a fixed return address on this page. The correct return instructions and return details will be provided after you contact customer service.
Refund Process
After your returned item is received and inspected, Scholl will review the return and process the refund if the item meets the return requirements.
Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for funds to appear may depend on your payment provider.
Exchanges
If you need a different size, style, or item, please contact customer service at [email protected]. Our team will review your request and provide available exchange or return instructions.
Exchanges may depend on item eligibility and availability.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact Scholl customer service as soon as possible. Include your order number, a description of the issue, and clear photos so our team can review the request.
Please do not send the item back before receiving instructions from customer service.
Final Sale Items
Items marked as final sale or non-returnable at the time of purchase are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.
Contact Information
For return questions, refund updates, exchanges, or damaged item support, please contact Scholl customer service:
Email: [email protected]
